Responsible Gaming at baje

Our Commitment to Responsible Gaming

At baje, we are committed to providing a safe and enjoyable gaming environment for all players in Bangladesh. We understand that while the vast majority of our players engage with our platform purely for entertainment, a small number may develop unhealthy patterns. That is why responsible gaming is not just a policy at baje — it is a core part of how we operate every single day.

We have built a suite of player-protection tools directly into the baje platform. These tools are available to every registered user at no extra cost and can be activated at any time through your account settings or by contacting our support team. Whether you want to set spending boundaries, take a short break, or step away entirely, baje gives you the control you need to keep gaming healthy and within your means.

Age Restriction Policy

baje strictly enforces a minimum age requirement of 21 years for all players. Online gambling is intended for adults only. We do not knowingly allow anyone under the age of 21 to register, deposit, or participate in any gaming activity on our platform. If you are a parent or guardian, we strongly encourage you to use parental control software to prevent minors from accessing gambling websites.

During account registration and KYC verification, we verify the age and identity of all players. Any account found to belong to an underage individual will be immediately suspended and all funds returned. This is a non-negotiable rule at baje and applies to all players across Bangladesh, regardless of region — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else.

Recognising Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to spot. Below are common warning signs that you or someone you know may need to seek help:

• Spending more money or time gambling than originally intended
• Gambling to recover losses rather than for enjoyment
• Lying to family or friends about how much you gamble
• Neglecting work, studies, or personal relationships due to gambling
• Feeling restless, anxious, or irritable when not gambling
• Borrowing money or selling possessions to fund gambling

If you identify with any of these signs, please do not wait. Contact our support team or reach out to a professional counselling service. Asking for help is a sign of strength, not weakness.

Setting and Managing Deposit Limits

Deposit limits are one of the most effective tools for maintaining control over your gambling spend. baje allows every registered player to set their own personal deposit caps on the following timeframes:

• Daily limit — maximum amount you can deposit in any 24-hour period
• Weekly limit — total cap across a rolling 7-day window
• Monthly limit — broader cap for monthly budget planning

Once a limit is set it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the higher limit applies. Reducing a limit takes effect straight away. You can manage your limits by contacting our customer support team via email at [email protected]. We accept deposits through bKash, Nagad, Rocket, Upay, and major bank transfers, so you can set limits across all these payment methods.

Self-Exclusion — Taking a Longer Break

If you feel that a short time-out is not enough and you need a longer break from gambling, our self-exclusion programme allows you to block your access to baje for an extended period. Self-exclusion is available in the following formats:

• 6-month self-exclusion — a medium-term break to reassess your habits
• 12-month self-exclusion — a full year away from the platform
• Permanent self-exclusion — indefinite closure of your account with no option to reopen

To activate self-exclusion, please contact our support team at [email protected]. Once you submit a self-exclusion request, we will process it within 24 hours. During the exclusion period, you will not receive any promotional emails or bonus offers from baje. We take these requests extremely seriously and will not attempt to entice you back to the platform while the exclusion is active.

Time-Out and Session Management

Sometimes all you need is a brief pause. baje's time-out feature lets you temporarily suspend your account for a set period without going through a full self-exclusion process. Available time-out periods include 24 hours, 3 days, 7 days, and 30 days. During a time-out, you cannot log in, deposit, or place any bets. All active bonuses are paused, not forfeited, and resume when your time-out ends — unless you decide to extend the period.

We also offer reality check reminders that pop up during active gaming sessions. These notifications appear at intervals you choose — every 30 minutes, every hour, or every 2 hours — and remind you of how long your session has been running and the net result of your play. These subtle nudges help you make conscious decisions about whether to continue or take a break, keeping your gaming activity transparent and under your full control.

Tips for Playing Responsibly

Responsible gaming starts with healthy habits. Here are some practical guidelines that every baje player in Bangladesh should follow:

• Set a strict budget before you start playing and never exceed it, regardless of wins or losses
• Treat gambling as entertainment, not as a source of income or financial solution
• Take regular breaks — step away from your screen at least every 60 minutes
• Never chase losses — if your session is not going well, close the app and come back another time
• Do not gamble when you are stressed, emotionally distressed, or under the influence of substances
• Keep your account login credentials secure and never share them with anyone, including family members

Frequently Asked Questions