baje Privacy Policy

Introduction

baje ("we", "our", or "us") operates an international online gaming platform serving players in Bangladesh. We understand that your personal data is important, and we take our responsibility to handle it carefully very seriously. This Privacy Policy governs the collection, use, storage, and disclosure of personal information when you access or use the baje website, mobile site, or any related services.

By creating an account or continuing to use baje, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. We encourage you to review this document periodically, as it may be updated to reflect changes in our practices or applicable regulations.

Information We Collect

We collect several categories of information to provide and improve our services. The type of information collected depends on how you interact with baje and what services you use.

Account and Identity Information

• Full name, date of birth, and gender provided during registration
• Email address, phone number, and residential address (district, city within Bangladesh)
• Government-issued ID documents submitted for KYC verification (NID, passport, or driving licence)
• Username and encrypted password credentials

Financial and Transaction Information

• Deposit and withdrawal records, including amounts in BDT and timestamps
• Payment method details such as bKash wallet number, Nagad account, Rocket account, or bank transfer references
• Betting history, game activity records, and bonus redemption history

Technical and Device Information

• IP address, device type, browser type and version, and operating system
• Pages visited, time spent on pages, click paths, and referral source
• Session logs, login timestamps, and security event data

How We Use Your Information

The personal data we collect is used solely to deliver, maintain, and improve the baje platform experience. Specifically, we process your information for the following purposes:

• Account creation, verification, and ongoing account management throughout your time as a baje member
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely
• Providing customer support and responding to your queries, complaints, or account issues
• Fraud prevention, identity verification, anti-money laundering compliance, and responsible gaming monitoring
• Sending transactional notifications, account security alerts, and service updates directly relevant to your account
• Improving site performance, personalising content recommendations, and conducting aggregate analytics for platform development

Disclosure of Your Information

baje does not disclose personal information to external parties except in the limited circumstances described below. We maintain strict internal access controls so that only authorised personnel can access player data on a need-to-know basis.

• Payment processors and banking partners (bKash, Nagad, Rocket, Upay, and card networks) solely for the purpose of completing financial transactions you have authorised
• Identity verification and KYC service providers engaged to meet anti-fraud and anti-money-laundering obligations
• Technology and infrastructure providers who support the operation of the baje platform under strict confidentiality agreements
• Regulatory authorities or law enforcement agencies where we are legally compelled to disclose information under applicable law

All third-party service providers who handle baje user data are bound by contractual data processing agreements and are prohibited from using your information for any purpose beyond the specific service they provide to us.

Cookies and Tracking Technologies

baje uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience on our platform. A cookie is a small text file stored on your device that helps us remember your preferences and activity.

Essential Cookies

These are required for the platform to function correctly. They manage your login session, maintain security tokens, and remember your basic preferences. These cookies cannot be disabled without disrupting core site functionality.

Analytics Cookies

These help us understand how users navigate the baje platform so we can identify popular features, improve page performance, and fix usability issues. Analytics data is aggregated and does not personally identify individual users.

Managing Your Cookie Preferences

You can adjust your cookie settings directly through your browser. Most browsers allow you to refuse new cookies, delete existing cookies, or receive warnings before a cookie is stored. Note that disabling essential cookies may impair your ability to log in or use certain features of baje.

Data Retention

baje retains your personal data for as long as your account remains active or as necessary to provide you with services, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required for these purposes, we securely delete or anonymise it in accordance with our internal data retention schedule.

Financial transaction records may be retained for a longer period where required by applicable anti-money laundering regulations or tax-reporting obligations. Closed accounts are generally retained in a deactivated state for a minimum period before permanent deletion to allow for dispute resolution and compliance audits.

Your Data Rights

As a baje user, you have meaningful rights over your personal data. You may exercise any of the following rights by contacting our support team directly:

• Right to Access — request a copy of all personal data baje holds about you
• Right to Rectification — ask us to correct any inaccurate or incomplete information in your account
• Right to Erasure — request deletion of your personal data, subject to legal retention requirements
• Right to Restrict Processing — ask us to limit how we use your data in specific circumstances
• Right to Data Portability — request a structured, machine-readable copy of your data for transfer to another service

We aim to respond to all valid data rights requests within 30 days. In some cases, particularly complex or multiple requests may require an extension of up to an additional 30 days, of which you will be notified.

Security of Your Data

baje implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, hashed and salted password storage, two-factor authentication options, regular security audits, and restricted internal access controls based on the principle of least privilege.

While we maintain robust security practices, no online platform can guarantee absolute security. If you suspect that your account has been compromised or you notice any suspicious activity, please contact our support team at [email protected] immediately. You should also change your password and review recent account activity without delay.

Third-Party Services and Links

The baje platform may integrate with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming to deliver casino and sports-betting products. These providers may collect certain technical data (such as game session data) through their own systems as part of the service delivery. Each provider operates under their own privacy practices.

baje is not responsible for the privacy practices of third-party providers or any external platforms. We recommend reviewing the privacy policies of any third-party service you interact with. We do not embed advertisements from unaffiliated ad networks on the baje platform.

Children's Privacy

baje is strictly an adult-only platform. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Our registration process requires users to confirm that they are aged 21 or above, and we conduct age verification as part of our KYC procedures. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account.

Changes to This Privacy Policy

baje reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that substantially affect how we handle your data, we may also notify registered users via email or a prominent notice on the platform.

Your continued use of baje following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to check this page regularly so you remain informed about how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way baje handles your personal data, our dedicated support team is available to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.